Mobility and Communication Overload in Financial Market Professionals: The more the better?
DOI:
https://doi.org/10.24023/FutureJournal/2175-5825/2016.v8i1.216Keywords:
Tecnologias móveis. Sobrecarga de comunicação. Profissionais financeiros.Abstract
The organizational environment is increasingly embedded with technologies, and mobile technologies, positioned in this environment, are ones that transform the landscape of managers, bringing facilities and challenges at the same time. The intense integration of their activities with mobile technologies brings high connectivity and availability. The device is presented as an open door through which professionals are always available to contact, regardless of their choice. This study sought to understand the communication overload through mobile technologies within the professional’s tasks. Through a study with 11 financial market professionals, it was possible to deepen in some aspects, with the instant notifications being the most talked about, not only in the professional but also on a personal level. There was also emphasis on the impacts of the fact about being constantly connected, and that technology ends up to deliver own ways of managing the issues that it has itself raised.
Downloads
References
Ark, W. S., & Selker, T. (1999). A look at human interaction with pervasive computers. IBM System Journal, 38(4), 504-507.
Associação Brasileira das Entidades dos Mercados Financeiro e de Capitais – Anbima (2013). Certificação. Recuperado em 21 de novembro, 2013, de http://portal.anbima.com.br/produtos-e-servicos/certificacao/Pages/certificacao.aspx
Bawden, D., & Robinson, L. (2009). The dark side of information: overload, anxiety and other paradoxes and pathologies. Journal of Information Science, 35(2), 180-191.
Bharadwaj, A., Sawy, O., Pavlou, P., & Venkatraman, N. (2013, June). Digital business strategy: toward a next generation of insights. Management Information System Quarterly - MISQ, 37(2), 471-482.
Bittman, M., Brown, J. E., & Wajcman, J. (2009). The mobile phone, perpetual contact and time pressure. Work Employment Society, 23(4), 673-691.
Büscher, M., & Urry, J. (2009). Mobile methods and the empirical. European Journal of Social Theory, 12(1), 99-116.
Cohen, S. (1980). Aftereffects of stress on human performance and social behavior: a review of research and theory. Psychological Bulletin, 88(1), 82-108.
Davenport, T. H., & Beck, J. C. (2002). The attention economy: understanding the new currency of business. Cambridge, MA: Harvard Business School Press.
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year update. Journal of Management Information Systems, 19(4), 9-30.
Drucker, P. F. (1970). Prática de administração de empresas (vol. 2, 4a ed.). Rio de Janeiro: Fundo de Cultura.
Dourish, P. (2004). What we talk about when we talk about context. Personal and Ubiquitous Computing, 8(1), 19-30.
Eppler, M. J, & Mengis, J. (2004). The concept of information overload: a review of literature from organization science, accounting, marketing, MIS, and related disciplines. The Information Society, 20(5), 325-344.
Folha de S.Paulo. (2013, junho 6). Bolsa brasileira fecha em queda de 3% e atinge menor nível desde agosto de 2011. Recuperado em 9 de julho, 2013, de http://www1.folha.uol.com.br/mercado/2013/06/1293460-bolsa-brasileira-fecha-em queda-de-3-e-atinge-menor-nivel-desde-agosto-de-2011.shtml
Forbes. (2013, April 11). Bring your own device: in 2013 there will be more mobile devices than people on earth. Recuperado em 22 de abril, 2013, de http://www.forbes.com/sites/tjmccue/2013/04/11/bring-your-own-device-in-2013-there-will-be-more-mobile-devices-than-people-on-earth
Freitas, H., & Moscarola, J. (2002). Da observação à decisão: métodos de pesquisa e de análise quantitativa e qualitativa de dados. RAE Eletrônica, 1(1), 1-29.
Hadar, L., Sood, S., & Fox, C. (2013). Subjective knowledge in consumer financial decisions. Journal of Marketing Research, 50(3), 303-316.
Instituto Brasileiro de Certificação de Profissionais Financeiros – IBCPF. (2013). O Planejador Financeiro. Recuperado em 18 de julho, 2013, de http://www.ibcpf.org.br/PlanejadorFinanceiro/O-que-e
Jarvenpaa, S. L., & Lang, K. R. (2005). Managing the paradoxes of mobile technology. Information System Management, 22(4), 7-23.
Kakihara, M., & Sorensen, C. (2001, December). Expanding the ‘mobility’ concept. SIGGROUP Bulletin, 22(3), 33-37.
Karr-Wisniewski, P., & Lu, Y. (2010). When more is too much: operationalizing technology overload and exploring its impact on knowledge worker productivity. Computers in Human Behavior, 26(5), 1061-1072.
Ladd, D. A., Datta, A., Sarker, S., & Yu, Y. (2010). Trends in mobile computing within the IS discipline: a ten-year retrospective. Communications of the Association for Information Systems, 27(1), 285-306.
Lemos, A. (2007). Cidade e mobilidade: telefones celulares, funções pós-massivas e territórios informacionais. MATRIZes, 1(1), 121-137.
Malhotra, N. (2012). Pesquisa de marketing: uma orientação aplicada (6a ed). Porto Alegre: Bookman.
Mazmanian, M. A., Orlikowski, W. J., & Yates, J. (2005). Crackberries: the social implications of ubiquitous wireless e-mail devices. In C. Sorensen, Y. Yoo, K. Lyytinen, & J. I. DeGross, Designing ubiquitous information environments: socio-technical issues and challenges (pp. 337-343). New York: Springer.
Mazmanian, M., Yates, J., & Orlikowski, W. (2006). Ubiquitous email: individual experiences and organizational consequences of Blackberry use. Academy of Management Proceedings, 2006(1), D1-D6.
Mintzberg, H. (1984). Le manager au quotidien: les dix rôles du cadre. Paris: Les Éditions D’Organisation.
Orlikowski, W. J. (2007) Sociomaterial Practices: Exploring Technology at Work. Organization Studies, 28 (09), 1435 – 1448.
Pica, D., Sorensen, C., & Allen, D. (2004). On mobility and context of work: exploring mobile police work. Proceedings of the Hawaii International Conference on System Sciences - HICSS, 37, Hawaii, USA.
Póvoa, A. (2010). Mundo financeiro: um olhar de um gestor. São Paulo: Saraiva.
Saccol, A. Z., & Reinhard, N. (2007). Tecnologias de informação móveis, sem fio e ubíquas: definições, estado-da-arte e oportunidades de pesquisa. Revista de Administração Contemporânea - RAC, 11(4), 175-198.
Sandi, L. B., & Saccol, A. Z. (2010). Sobrecarga de informações geradas pela adoção de tecnologias da informação móveis e sem fio e suas decorrências para profissionais de vendas. Revista Eletrônica de Sistemas de Informação, 9(2), 1-23.
Schroeder, R. (2010). Mobile phones and the inexorable advance of multimodal connectedness. New Media Society, 12(1), 75-90.
Sorensen, C. (2010). Cultivating interaction ubiquity at work. The Information Society, 26(4), 276-287.
Weiser, M. (1991, September). The computer for the twenty-first century. Scientific American, 265(3), 94-104.
Yun, H., Kettinger, W. J., & Lee, C. C. (2012). A new open door: the smartphone’s impact on work-to-life conflict, stress, and resistance. International Journal of Electronic Commerce, 16(4), 121-151.
Yin, R. K. (2010). Estudo de caso: planejamento e métodos (4a ed.). Porto Alegre: Bookman.
Zhong, B. (2013). From smartphones to iPad: power users’ disposition toward mobile media devices. Computers in Human Behavior, 29(4), 1742-1748.
Published
How to Cite
Issue
Section
License
Authors who publish with this journal agree to the following terms:
1. Authors who publish in this journal agree to the following terms: the author(s) authorize(s) the publication of the text in the journal;
2. The author(s) ensure(s) that the contribution is original and unpublished and that it is not in the process of evaluation by another journal;
3. The journal is not responsible for the views, ideas and concepts presented in articles, and these are the sole responsibility of the author(s);
4. The publishers reserve the right to make textual adjustments and adapt texts to meet with publication standards.
5. Authors retain copyright and grant the journal the right to first publication, with the work simultaneously licensed under the Creative Commons Atribuição NãoComercial 4.0 internacional, which allows the work to be shared with recognized authorship and initial publication in this journal.
6. Authors are allowed to assume additional contracts separately, for non-exclusive distribution of the version of the work published in this journal (e.g. publish in institutional repository or as a book chapter), with recognition of authorship and initial publication in this journal.
7. Authors are allowed and are encouraged to publish and distribute their work online (e.g. in institutional repositories or on a personal web page) at any point before or during the editorial process, as this can generate positive effects, as well as increase the impact and citations of the published work (see the effect of Free Access) at http://opcit.eprints.org/oacitation-biblio.html
• 8. Authors are able to use ORCID is a system of identification for authors. An ORCID identifier is unique to an individual and acts as a persistent digital identifier to ensure that authors (particularly those with relatively common names) can be distinguished and their work properly attributed.